By Source: USA Today (06/26/08)
Home owners who have doubts about the procedures and ethics of their mortgage servicing companies should follow these suggestions from Tara Twomey, a lawyer for the National Consumer Law Center:
Keep copies of all payment records and property insurance policies in case a dispute arises over how much you paid and when.
Contact your mortgage servicer immediately if financial troubles make it hard to pay the mortgage. Approaching the servicer right away makes it more likely they’ll cooperate with you
Read the loan documents carefully to make sure you’re not being billed for anything improper. If you discover an improper charge, write a letter to the mortgage servicer specifying exactly which charges you're contesting. By law, the servicer is required to respond within 60 business days.
Contact a lawyer who specializes in bankruptcy law before seeking bankruptcy-court protection.
Source: USA Today (06/26/08)
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